Menu Close

21 Cross-Sector, In-House Speakers Confirmed To Present At The Process & Business Improvement Conference – Engaging People, Sustaining Results

Engage People, Change Cultures, Drive Efficiency & Sustain Excellence For Continuous Process & Business Improvements: Build & Maintain A Culture Of Process Excellence, Engage People Throughout Change, Integrate New Technology & Automation Wisely, Sustain Momentum, Win Leadership & Grassroots Buy-In & Effectively Evidence Success To Drive Lean Improvements, Skyrocket Employee Engagement, Optimise Efficiencies & Propel Results. 

A  One-Day Conference & Networking Event, 17th September 2019, Museum Of London Docklands, London

08.30 Registration, Morning Coffee & Objective Setting

09.00 GIC Welcome & Morning Chair’s Opening Remarks


09.20 Proactively Engage People During Change To Increase Process Improvement Readiness, Decrease Resistance & Continually Drive Momentum

  • Successfully manage process improvements and business transformation through significant change across locations, time zones and languages for smooth integration into business as usual
  • Excuses, excuses! Overcome resistance responses to change Implementation by ensuring improvements are relevant to all for a culture of proactive change readiness
  • Identify and encourage influencers of change to support momentum and sustain improvements

09.20 Perspective One:
Curtis Carson
Head of Engineering Development System
Airbus Defence & Space Holdings

09.40 Perspective Two
Tolga Gunel
Head of Business Improvement Program
Premier Foods


10.00 Create & Maintain A Mindset Of Process Excellence Across Your Organisation For A Constant Improvement Environment Of Engaged Thought-Leaders

  • Problem-spotters to problem-solvers: build a culture of engaged, empowered and motivated people that invite change and move together towards productivity
  • Communicate your messages effectively to overcome challengers, barriers and disruptors to bring everyone on board for behaviour change and business transformation
  • Unlock the long-term effects of truly embedded culture change that commands leadership backing and engages employees for the future – not just the next 10 months

Carolyn Lum
Senior Vice President, Head of Philips Excellence/Continuous Improvement

Stuart Day
Head of Continuous Improvement
Network Rail

Emma-Jane Daly
Programme Director for Business Improvement

10.40 Morning Refreshment Break With Informal Networking


11.10 When & Where To Implement New Technologies & Automation For Processes That Are Ahead Of The Curve, Sustain Continuous Improvement & Drive Ultimate End Goals

  • AI, robotics, RPA… what’s around the corner? A look to the future without losing track of current hot technology that works for your organisation and budget
  • Checklist for tech procurement: how can you realistically integrate new tech into your organisation by ensuring processes are clean, slick and ready for automation?
  • No point automating a broken process! Understand when a process needs improvement, not automation, before investing in an unnecessary product

Vasudev Kulkarni
Head of Process Improvement & RPA


11.30 Create Robust, Self-Sustaining Processes That Propel Themselves & Organisations Forward For Effective Process Excellence That Endures & Inspires

  • There’s always room for improvement: achieve continuous change that maintains momentum, transforms businesses and achieves goals – no matter the organisation or industry
  • Make a lasting difference – not a temporary change! Develop a culture of continuous improvement across the workforce to keep people on board with self-sustained change
  • What are the best tools and tech to help drive continuous improvement to make the shift as straightforward as possible?

11.30 Perspective One
Sanjay Bhasin
Head of Continuous Improvement
Her Majesty's Prison & Probation Service

11.50 Perspective Two
Thomas Chaidas
Head of Continuous Improvement, Europe

12.10 Bonus Session; Reserved For Exclusive Conference Partner. For more information on how to get involved, please call +44 (0)20 3479 2299 or email


12.40 Breakout Discussions

A) Agile
How can you adopt an agile environment across teams to successfully deliver and maintain a culture of excellence?

Gerry Meegan
Global Director IT & Integrated Services Process Excellence

B) Customer Experience Results
Put the customer at the centre of your processes by driving change inspired by their voice for organisations that embody customer centricity

Sacha Reay
Head of Continuous Improvement
Naked Wines

C) Process Excellence In Cross Cultural Settings
How can you maintain a positive company culture to achieve operational excellence across cultures?

Sally van Opstal
Director, International Wholesale Operations, Forecasting, Sales Analytics

D) Schools Of Thought
With so many strategies and methodologies to choose from, how can you select the right one for the right improvement?

E) Avoiding Change Fatigue
How can we make change not feel like change, and avoid employee change fatigue in the process?

Isabelle Haigh
Head of Gas Transmission Transformation Programme
National Grid

13.00 Lunch & Informal Networking For Speakers, Delegates & Partners

14.00 Afternoon Chairs’ Opening Remarks

Karen Vaughan, Head of Continuous Improvement (Logistics), Royal Mail


14.10 Efficiently Measure Results Of Improvements To Successfully Evidence Process Excellence With Real Facts

  • Determine the best way to define and measure the results of processes and change for better understanding of impact and more informed future planning
  • Shout about your successes! Understand how to best present your improvement results to all members of staff in the most tangible way for maximum engagement
  • Demonstrate value beyond the pound sign: how can you clearly show benefits from a customer centricity or employee engagement perspective?

Steffan Speer
Business Improvement Director
Morgan Sindall


14.30 Resonate With Your Shop Floor Workers By Implementing Processes They Want & Need For A Culture That Welcomes & Encourages Process Excellence

  • Effectively communicate the reasoning and benefits behind process improvements with the shop floor to overcome the ‘what’s in it for me’ mentality
  • Do it with them, not to them: understand day-to-day operations, pre-emptively consider ramifications of improvements and engage workers to involve them in change
  • Celebrate change agents for a team that actively encourages and continually drives improvement

14.30 Perspective One
John Bilsland
Head of Continuous Improvement
Network Rail

14.50 Perspective Two
Annie Parry
Head of Continuous Improvement

15.10 Bonus Session; Reserved For Exclusive Conference Partner. For more information on how to get involved, please call +44 (0)20 3479 2299 or email

15.40 Afternoon Refreshment Break With Informal Networking


16.10 Drive Authentic Improvement Across The Organisation By Engaging Leaders & Impressing Stakeholders For Process Excellence Driven & Maintained From The Top

  • Role models: how can you expect staff to maintain change if their leaders don’t? Keep leaders truly engaged with the process excellence vision for sustained and lasting change across teams, departments and locations
  • How can you effectively pitch your improvement to senior management? What levels of communication, information and analysis are needed to ensure key decision-makers are aware of the long-term benefits of improvement?

Salla Heinonen
Global Head of Continuous Improvement
Merck Sharp & Dohme (MSD)


16.30 Explore Real-Life Experiences Of Challenges, Barriers & Disruptors To Process Improvement: Mistakes Made & More Importantly, Lessons Learnt!

  • Fall down, get up faster: sharing examples of what went wrong during a process improvement journey and how it was fixed to avoid doing the same again
  • No such thing as a mistake? Understand what can be gained from a negative change experience and how this can be applied to future planning

Stuart Anwyl
Head of Operational Excellence
Balfour BeattyCarolyn Lum
Senior Vice President, Head of Philips Excellence/Continuous Improvement
PhilipsDavid Grindel
Senior Project Manager (Apprenticeships) & Associate Lecturer, School of Business Law & Communication
Solent University

Alex MacPhie
Director of Quality HSE & Business Improvement
JDR Cable Systems


17.10 Consider The Complete Improvement Shift From Conception, Planning & Execution Through To The Results For Sustained Improvements

  • Planning for perfection! From identifying the root cause to selecting a strategy, ensure you’re looking at the bigger picture for improvements that gain momentum and endure the test of time
  • Out with the old, in with the new: how can you retire a process whilst implementing fresh ideas for a seamless transition?

Speaker To Be Announced, Please Check The Website For Updates

17.30 Chair’s Closing Remarks & Official Close Of Conference